Transparency Report

This Transparency Report is published by LISA Film GmbH in accordance with Regulation (EU) 2022/2065 (Digital Services Act, DSA), in particular Articles 15, 24, and 42. It covers content moderation activities, user reports, government and law enforcement requests, automated systems, and the appeal process for the reporting period of 1 January 2026 to 30 June 2026 (H1 2026).

1. Content Moderation Policies
LISA Film GmbH maintains comprehensive content moderation policies designed to ensure a safe, lawful, and respectful environment for all users. Our policies prohibit the following categories of content:

(a) Illegal content: Material that violates applicable Austrian, EU, or international law, including but not limited to content depicting child sexual abuse material (CSAM), terrorist content, content inciting violence or hatred against protected groups, and content infringing intellectual property rights.

(b) Terms of Service violations: Content that violates our Terms of Service, including spam, harassment, impersonation, distribution of malware, and unauthorized redistribution or recording of streamed content.

(c) Harmful content: Content that, while not necessarily illegal, is harmful or inappropriate for the platform, including misleading health-related claims, dangerous challenges, and graphic violence not suitable for the intended audience classification.

(d) Copyright infringement: Unauthorized uploads, redistribution, or public performance of copyrighted material. CZWTV operates a notice-and-action mechanism in compliance with both EU and US (DMCA) frameworks.

Content moderation is carried out by a combination of trained human moderators and automated detection systems. All final decisions on content removal are reviewed by qualified human moderators. Content moderation decisions are made without regard to the nationality, place of residence, or political affiliation of the user.

2. Reports Received (H1 2026)
During the first half of 2026, LISA Film GmbH received and processed the following reports through its in-platform reporting mechanisms and external notifications:

Total reports received: 4,827
Reports submitted by users via in-app reporting tool: 3,612
Reports submitted by trusted flaggers (Article 22 DSA): 489
DMCA / copyright takedown notices received: 726

Breakdown by category:
Copyright infringement: 1,842 (38.2%)
Unauthorized redistribution / screen recording: 1,214 (25.2%)
Spam and fraudulent activity: 687 (14.2%)
Harassment and hateful conduct: 412 (8.5%)
Illegal content (other): 289 (6.0%)
Privacy violations: 198 (4.1%)
Other violations: 185 (3.8%)

Actions taken:
Content removed or disabled: 3,941 (81.7% of reports)
Content restricted geographically: 312 (6.5%)
Account suspended (temporary): 287 (5.9%)
Account terminated (permanent): 94 (1.9%)
No action taken (report unfounded or insufficient evidence): 193 (4.0%)

Response times:
Average time to acknowledge a report: 6 hours
Average time to reach a decision: 22 hours
Reports actioned within 24 hours: 78%
Reports actioned within 48 hours: 96%
Terrorist content removed within 1 hour of notification (Regulation (EU) 2021/784): 100%

3. Government and Law Enforcement Requests (H1 2026)
LISA Film GmbH responds to valid legal requests from government agencies and law enforcement authorities in accordance with Austrian law and applicable EU regulations. We evaluate each request for legal sufficiency, proportionality, and jurisdictional competence before disclosing any user data or removing content.

Total requests received from authorities: 67
Requests for user data / subscriber information: 41
Requests for content removal / restriction: 26

Breakdown by requesting authority:
Austrian authorities: 38 (56.7%)
Other EU Member State authorities: 24 (35.8%)
Non-EU authorities (via mutual legal assistance): 5 (7.5%)

Outcomes:
Requests fully complied with: 52 (77.6%)
Requests partially complied with: 8 (11.9%)
Requests rejected (legally insufficient or out of jurisdiction): 7 (10.4%)

We do not provide blanket or programmatic access to user information. Affected users are notified of a data request unless prohibited by law or a court order from doing so, or where notification would jeopardize an ongoing investigation.

4. Automated Content Recognition Systems
LISA Film GmbH employs the following automated systems to assist in content moderation:

(a) Audio and video fingerprinting: We use digital fingerprinting technology to detect unauthorized copies of licensed content. This system compares uploaded or streamed content against a reference database of copyrighted works provided by our content partners. In H1 2026, the system automatically flagged 2,147 instances for human review, of which 1,893 (88.2%) were confirmed as infringements and actioned.

(b) Hash-matching (CSAM): In compliance with EU and Austrian law, we deploy hash-matching technology (PhotoDNA and similar) to detect and prevent the distribution of known child sexual abuse material. Any detected match is immediately reported to the Austrian Federal Criminal Police Office (Bundeskriminalamt) and the National Center for Missing & Exploited Children (NCMEC).

(c) Spam and fraud detection: Automated filters identify and flag suspicious account activity, including bulk account creation, credential stuffing, and fraudulent payment attempts.

(d) Automated age verification: Content classified under the Austrian Youth Protection Act (Jugendschutzgesetz) is gated by automated age verification mechanisms tied to the user's account.

All automated detection systems are subject to human oversight. No content is removed solely on the basis of an automated decision. Users whose content or accounts are affected by automated detection will be notified and may appeal in accordance with Section 5 below.

5. Appeal Process
Any user who is the subject of a content moderation decision — including content removal, content restriction, account suspension, or account termination — has the right to appeal that decision. Appeals are handled in accordance with Article 20 of the Digital Services Act.

How to file an appeal:
(a) Via the in-app appeal function: Within 6 months of the moderation decision, navigate to the notification email or your account's Moderation History section and select “Appeal this decision.”

(b) Via email: Send a written appeal to [email protected] with the subject line “Content Moderation Appeal” including your account email, a description of the decision you are appealing, and the grounds for your appeal.

Appeal review process:
All appeals are reviewed by a qualified human moderator who was not involved in the original decision. We aim to provide a reasoned response to each appeal within ten (10) business days. The user will be notified of the outcome by email and through the platform.

Appeal statistics (H1 2026):
Total appeals received: 341
Appeals resulting in reversal of original decision: 68 (19.9%)
Appeals resulting in modification of original decision: 47 (13.8%)
Appeals resulting in confirmation of original decision: 226 (66.3%)
Average time to resolve an appeal: 7 business days

Out-of-court dispute settlement: If you are not satisfied with the outcome of an internal appeal, you may refer the matter to a certified out-of-court dispute settlement body in accordance with Article 21 of the DSA. You also retain the right to seek judicial remedy before the competent courts.

6. Point of Contact for Authorities
In accordance with Article 11 of Regulation (EU) 2022/2065 (Digital Services Act), LISA Film GmbH designates the following point of contact for Member State authorities, the European Commission, and the European Board for Digital Services:

Legal Department, LISA Film GmbH
Seecorso 4, 9220 Velden am Wörther See, Austria
Email: [email protected]
Languages of communication: German, English

For users and recipients of the service, the single point of contact pursuant to Article 12 DSA is:
Email: [email protected]
Languages of communication: German, English

7. DSA Article 15 Compliance Statement
This Transparency Report is published in compliance with Article 15 of Regulation (EU) 2022/2065 (Digital Services Act). LISA Film GmbH, as a provider of intermediary services within the meaning of the DSA, commits to the following:

(a) This report is published at least once a year in a machine-readable format and is publicly accessible on this page free of charge.

(b) The report includes information on content moderation activities undertaken during the reporting period, including the use of automated tools, the number and type of orders received from Member State authorities, and the number and type of notices submitted through the platform's notice-and-action mechanism.

(c) LISA Film GmbH shall inform the Digital Services Coordinator of the Member State in which it is established (KommAustria, Austria) and the European Commission of any significant changes to its service that are likely to affect its compliance obligations under the DSA.

(d) The information in this report is accurate to the best of our knowledge and has been compiled in good faith. LISA Film GmbH reserves the right to update this report to reflect corrections or clarifications as needed.

8. Legal Representative
As LISA Film GmbH is established in the European Union (Austria), the designation of a legal representative under Article 13 DSA is not required. For all matters relating to DSA compliance, please contact the designated points of contact listed in Section 6 above.

9. Future Reporting
LISA Film GmbH is committed to transparency and will continue to publish updated transparency reports on a biannual basis. The next report, covering H2 2026 (1 July 2026 to 31 December 2026), is expected to be published by 28 February 2027. As the platform grows, these reports will include additional detail on emerging moderation challenges, system improvements, and compliance initiatives.